Orders may be cancelled for a refund before dispatch. Change-of-mind returns are not accepted after dispatch. If an incorrect product is sent, it must remain unopened and the issue must be reported within 7 days of delivery.
No Change-of-Mind Returns
Products cannot be returned simply because the customer no longer wants or needs the order.
Report Wrong Items Within 7 Days
An incorrect product must be reported within 7 days of the recorded delivery date.
Cancellation Before Dispatch
An order may be cancelled and refunded if it has not yet been dispatched.
Change-of-Mind Returns
Returns are not accepted when a customer changes their mind, orders the wrong product, no longer wants the product or decides not to use it.
Customers should review the product name, quantity, format, price and delivery information before submitting an order.
Opened Products
Opened products are not returnable or eligible for replacement under this policy.
If the wrong product has been delivered, do not open, unseal or use it. Contact support first and keep all original packaging.
Incorrect Product Sent
If SARMSThailand.com sends a different product from the one shown in the confirmed order, contact support within 7 days of delivery.
The product must remain unopened and unused. Keep the shipping parcel, label and product packaging until the claim has been reviewed.
Replacement Remedy
When an incorrect-product claim is accepted, the correct replacement product will be sent.
Support will provide any instructions required for the incorrect item. Do not send a product back without first receiving return instructions.
Cancelling Before Dispatch
An order may be cancelled for a refund if the cancellation request is received before the order has been dispatched.
Contact support as quickly as possible and include the order number and customer details used when ordering.
After an Order Has Shipped
Once an order has been dispatched, it cannot be cancelled or returned because of a change of mind.
Refusing delivery or failing to collect the parcel does not automatically create a right to a refund.
How to Report an Incorrect Product
- Contact support within 7 days of the recorded delivery date.
- Provide the order number and identify the product that was ordered.
- Explain which product was received instead.
- Provide clear photographs of the unopened product, outer parcel and shipping label.
- Keep the product unopened while the claim is reviewed.
Thailand-Only Orders
SARMSThailand.com currently delivers only to addresses within Thailand.
International shipping is not available, and this policy does not cover orders sent outside Thailand through a third party or forwarding service.
Need to Cancel or Report a Wrong Item?
Contact the support team with your order number and relevant details. For an incorrect item, include clear photographs and keep the product unopened.
Contact SupportLast updated: 23 July 2026